Privacy Policy 🛡️

1. Information We Collect 📊

We collect the following types of information to provide our amazing poster creation service:

Data Type 📋	What We Collect 📝	Purpose 🎯
WhatsApp Number 📱	Your phone number used for WhatsApp	To send you completed posters and communicate about your orders
Name ✨	Your name as provided in messages	To personalize our service and address you properly
Poster Content 🎨	Text, descriptions, and requirements you provide	To create posters according to your specifications
Images 📸	Photos and graphics you upload	To incorporate into your poster designs
Usage Data 📈	Service usage patterns and preferences	To improve our service and user experience

2. How We Use Your Information 🚀

We use your personal information for the following purposes:

• 🎨 Service Delivery: To create and deliver your custom posters
• 💬 Communication: To respond to your inquiries and provide customer support
• 📈 Service Improvement: To analyze usage patterns and enhance our offerings
• ✅ Quality Assurance: To ensure the quality and accuracy of our poster designs
• 💳 Account Management: To manage your subscription and billing (for paid plans)

3. Information Sharing and Disclosure 🤝

We respect your privacy and do not share your personal information with third parties, except in the following limited circumstances:

• 🔧 Service Providers: We may share data with trusted service providers who help us operate our business (e.g., payment processors)
• ⚖️ Legal Requirements: We may disclose information if required by law or to protect our rights
• 🏢 Business Transfers: In the event of a merger or acquisition, your information may be transferred

4. Data Security 🛡️

We implement top-notch security measures to protect your personal information:

• 🔐 Encrypted data transmission and storage
• 🔑 Access controls and authentication systems
• 🔍 Regular security audits and updates
• 👨‍💼 Staff training on data protection practices

5. EcoCash Payment Data 💰

For users who subscribe to our paid plans:

• 📱 EcoCash payment data is handled separately and securely
• 🚫 We do not store your EcoCash PIN or sensitive payment details
• 🔒 Payment processing is handled through secure, encrypted channels
• 📋 Transaction records are kept for accounting and dispute resolution purposes only

6. Data Retention ⏰

We retain your personal information for as long as necessary to provide our services:

• ✅ Active Users: Data is retained while your account is active
• 😴 Inactive Users: Data is deleted after 12 months of inactivity
• 🎨 Poster Content: Stored for 30 days after delivery for quality assurance
• 💳 Payment Records: Kept for 7 years as required by law

7. Your Rights and Choices 🎯

You have the following rights regarding your personal information:

• 👀 Access: Request a copy of the personal information we hold about you
• ✏️ Correction: Request correction of inaccurate or incomplete information
• 🗑️ Deletion: Request deletion of your personal information
• 📦 Portability: Request transfer of your data to another service
• 🛑 Objection: Object to certain uses of your personal information

8. Data Deletion Requests 🗑️

You can request deletion of your data at any time by:

• 💬 Sending a WhatsApp message to our support number
• 📧 Emailing us at support@quickposter.co.zw
• ⚡ We will process deletion requests within 30 days
• 📋 Some data may be retained for legal or legitimate business purposes

9. Children's Privacy 👶

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers 🌍

Your information is primarily processed and stored in Zimbabwe 🇿🇼. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy.

11. Changes to This Privacy Policy 📝

We may update this Privacy Policy from time to time. When we do:

• 🌐 We will post the updated policy on our website
• 📱 We will notify active users via WhatsApp
• 📅 The "Last Updated" date will be revised
• ✅ Continued use of our service constitutes acceptance of changes

12. Cookies and Tracking 🍪

Our website may use cookies and similar technologies to:

• ⚡ Improve website functionality and user experience
• 📊 Analyze website traffic and usage patterns
• 💾 Remember your preferences and settings

You can control cookie settings through your browser preferences.